Innovate With Confidence:
Tech Support You Can Trust

100,000
users moved to new Electronic Logging Device

15%
Reduction in Service Engineer visits

3,000
Corp. Customers handled for a supply chain leader

Tech support is crucial for ensuring a positive user experience and maintaining the functionality of technology products and services. It plays a crucial role in maintaining customer satisfaction and loyalty by promptly addressing technical challenges and providing solutions.

Optimize Every Touch-point with Future-Ready Tech

Remote
Troubleshooting

In-Warranty Service
Management

Delivery & Replacement
Handling

Software Support
Services

Complaint Close
Looping

Satisfaction
Surveys

Transforming Technical Support
with Digital-Led Solutions

Transforming Technical Support
with Digital-Led Solutions

Customer Service

In the ever-changing business landscape, our customer-centric approach blends AI and deep-tech predictive analytics with human insights, delivering exceptional customer service.
  • Inbound & Outbound CX
  • Email & Chat
  • Sales & Collections
  • Tech Support
  • AI and Deep-Tech Led Digital Transformation Solutions
  • Customer Satisfaction Surveys

Customer Acquisition

Allsec's Efficient customer acquisition strategy combines customer profiling, lead scoring, automated outreach, and analytics for success.
  • Data-Driven Customer Profiling
  • Lead Scoring and Prioritization
  • Predictive Analytics for Sales Revenue Enhancement – Cross & Up-selling

Technical Support

From simple query resolution to complex escalations, our intuitive, lean & empathy-driven operations model tackles them all. With Allsec's seamless support and expert solutions, we commit to real time resolutions and higher FCR.
  • L1/L2/L3 tech support services
  • Product support
  • Helpdesk
  • Troubleshooting
  • In-warranty service management
  • Self service portals

Powering Global Businesses

“Their reliability and round-the-clock availability are key to remain in operation, for a business which is open 24 hours a day, five days a week.”

Paula Kavanagh, Oanda

Why Growing Businesses Trust us

Reinvented, Plug & Play Outsourcing

Go to market ridiculously fast with customizable and ready to implement business solutions

Analytics-Driven Real-time Decisions

Make smarter business decisions with real-time analytics to augment business goals

Guaranteed Operational Cost Savings

Start operations instantly with smooth process transitions and flexible (onshore and offshore) staffing

Customer Focus Approach

Convert more customers faster with a dedicated team trained in local dialects and customs.

Insights and Updates

Learn ways to optimize your IT support. Dive into our wide
array of blogs, informative articles, practical guides, case
studies, and whitepapers.

Efficiency or Empathy—Which should be top priority in remote troubleshooting?

Read more ->

Tech-Support Ingenuity Amplifies CSAT scores

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Our Technology Partners

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