Innovate With Confidence:
Tech Support You Can Trust

100,000
users moved to new Electronic Logging Device

15%
Reduction in Service Engineer visits

3,000
Corp. Customers handled for a supply chain leader

Tech support is crucial for ensuring a positive user experience and maintaining the functionality of technology products and services. It plays a crucial role in maintaining customer satisfaction and loyalty by promptly addressing technical challenges and providing solutions.

Optimize Every Touch-point with Future-Ready Tech

Remote
Troubleshooting

In-Warranty Service
Management

Delivery & Replacement
Handling

Software Support
Services

Complaint Close
Looping

Satisfaction
Surveys

Transforming Technical Support
with Digital-Led Solutions

Customer Service

In the ever-changing business landscape, our customer-centric approach blends AI and deep-tech predictive analytics with human insights, delivering exceptional customer service.

Inbound & Outbound CX
Email & Chat
Sales & Collections
Tech Support
AI and Deep-Tech Led Digital Transformation Solutions
Customer Satisfaction Surveys

Customer Acquisition

Allsec's Efficient customer acquisition strategy combines customer profiling, lead scoring, automated outreach, and analytics for success.

Data-Driven Customer Profiling
Lead Scoring and Prioritization
Predictive Analytics for Sales Revenue Enhancement – Cross & Up-selling

Technical Support

From simple query resolution to complex escalations, our intuitive, lean & empathy-driven operations model tackles them all. With Allsec's seamless support and expert solutions, we commit to real time resolutions and higher FCR.

L1/L2/L3 tech support services
Product support
Helpdesk
Troubleshooting
In-warranty service management
Self service portals

Powering Global Businesses

“Their reliability and round-the-clock availability are key to remain in operation, for a business which is open 24 hours a day, five days a week.”

Paula Kavanagh, Oanda