The world’s most popular brands are defined by their customer experiences, and that is most certainly by design. In the digital-first world, customers are not just looking for great first impressions but lasting impressions. In this ‘New Normal’ it’s important to realise that 86% of customers are are willing to invest more for an exceptional customer experience.
Transforming Customer Support
with Digital-Led Solutions
In the ever-changing business landscape, our customer-centric approach blends AI and deep-tech predictive analytics with human insights, delivering exceptional customer service.
Inbound & Outbound CX
Email & Chat
Sales & Collections
AI and Deep-Tech Led Digital Transformation Solutions
Customer Satisfaction Surveys
Allsec's Efficient customer acquisition strategy combines customer profiling, lead scoring, automated outreach, and analytics for success.
Data-Driven Customer Profiling
Lead Scoring and Prioritization
Predictive Analytics for Sales Revenue Enhancement – Cross & Up-selling
From simple query resolution to complex escalations, our intuitive, lean & empathy-driven operations model tackles them all. With Allsec, faster problem solving, real-time tech resolutions, and higher FCR are all a given.
L1/L2/L3 tech support services
In-warranty service management
Self service portals
Insights and Updates
Hit the Customer Experience homerun with latest insights, articles, findings, and blogs on innovative CEM technology, checklists to outsource customer service and digital transformation strategies.
Empathetic Engagement: The Right Way To Engage Customers
Unforgettable customer experiences are defined by frictionless conversations. As the leader among the Call Center Outsourcing Companies, we put your customers first and deliver smart solutions with over 25 in-house tools developed by our expert team.
Our suite of technology drivers that make unforgettable experiences,
CLM+: Customer Interaction Manager that includes Custom calling Applicaiton, Third Party API Integration, SMS/Email Campaigner, Call-back Manager, and Reports Manager
TRANS+: Data Transformation Manager that includes RPA, OCR/ICR, and Random Validations
INSIGHTS+: Output/Reports Manager that includes Realtime Web-Reporting, Automated Daily Reports, Trend Analyser, and Drill Down, Drill Through Reporting
DIAL+: Input File Manager that includes Campaign Manager, Scrub/DNC Manager, Automated File processing & Encryption / Decryptions, and Data Allocation Portals
The Allsec Advantage
Enhanced process efficiency
& optimized costs through
Boost revenues with
faster TAT, FCR, and
higher NPS scores
Cognitive AI & Deep tech
led digital transformation
Retain customers and increase CLV
Improve brand value and multiply returning customers
Seamless and user-friendly onboarding process