Supporting Your Success
Every Step of The Way
The world’s most popular brands are defined by their customer experiences, and that is most certainly by design. In the digital-first world, customers are not just looking for great first impressions but lasting impressions. In this ‘New Normal’ it’s important to realise that 86% of customers are are willing to invest more for an exceptional customer experience.
The world’s most popular brands are defined by their customer experiences, and that is most certainly by design. In the digital-first world, customers are not just looking for great first impressions but lasting impressions. In this ‘New Normal’ it’s important to realise that 86% of customers are are willing to invest more for an exceptional customer experience.
Transforming Customer Support
with Digital-Led Solutions
Transforming Customer Support
with Digital-Led Solutions
Customer Service
In the ever-changing business landscape, our customer-centric approach blends AI and deep-tech predictive analytics with human insights, delivering exceptional customer service.- Inbound & Outbound CX
- Email & Chat
- Sales & Collections
- Tech Support
- AI and Deep-Tech Led Digital Transformation Solutions
- Customer Satisfaction Surveys
Customer Acquisition
Allsec's Efficient customer acquisition strategy combines customer profiling, lead scoring, automated outreach, and analytics for success.- Data-Driven Customer Profiling
- Lead Scoring and Prioritization
- Predictive Analytics for Sales Revenue Enhancement – Cross & Up-selling
Technical Support
From simple query resolution to complex escalations, our intuitive, lean & empathy-driven operations model tackles them all. With Allsec's seamless support and expert solutions, we commit to real time resolutions and higher FCR.- L1/L2/L3 tech support services
- Product support
- Helpdesk
- Troubleshooting
- In-warranty service management
- Self service portals
Insights and Updates
Hit the Customer Experience homerun with latest insights, articles, findings, and blogs on innovative CEM technology, checklists to outsource customer service and digital transformation strategies.
Meet Interax™
Our suite of technology drivers that make unforgettable experiences,
a reality.
- CLM+: Customer Interaction Manager that includes Custom calling Applicaiton, Third Party API Integration, SMS/Email Campaigner, Call-back Manager, and Reports Manager
- TRANS+: Data Transformation Manager that includes RPA, OCR/ICR, and Random Validations
- INSIGHTS+: Output/Reports Manager that includes Realtime Web-Reporting, Automated Daily Reports, Trend Analyser, and Drill Down, Drill Through Reporting
- DIAL+: Input File Manager that includes Campaign Manager, Scrub/DNC Manager, Automated File processing & Encryption / Decryptions, and Data Allocation Portals
