Traditional banks can leverage fintech collaborations to end the onslaught of challenger banks. Here's a look at how that combination can elevate customer experience - the number one factor for brand loyalty.
Loyalty is a brownie point. Great CX is indisputable. Outsource customer experiences to get them right, every time.
Picture this: it is the end of the month and your employees are expecting payment. It is also the time when payroll compliance audits are due. For years now, you have depended on a trusted employee to take care of your company’s payroll processing manually, while [...]
Debt collection is one of the oldest-standing practices in the world, considered older than the history of money itself. It existed during the barter system, going as far back as 3000 BC. In those days, if debtors could not pay back their borrowings, they would have [...]
Let’s suppose a person wants to buy a car. They can go online, research the various models available within budget, visit a showroom, test-drive the vehicle and make a decision. They are also walked through the various payment options available to them, including EMIs and loans. [...]
When someone says internet fraud, the immediate image that may come to mind is that of sophisticated criminals, adept at identity theft and online hacking. Yet, there is another seemingly simple, duplicitous act that costs businesses billions: chargeback frauds. Also called friendly frauds, this particular technique [...]
Mark Twain once famously said, “The secret to getting ahead is getting started.” New ventures might think that they have already crossed this bridge. But a startup is more than just implementing a fresh idea. It involves tying together multiple elements, like an efficient human resource [...]
Picture this: a person visits a car showroom with the intention of making a purchase. A sales representative approaches her/him and offers to help. After exchanging pleasantries, he goes on to give the customer a complete tour of the facility, insists on introducing his colleagues, and [...]
Alternative payment methods such as mobile wallets, and UPI are gaining popularity as we inch towards a digital India. Nevertheless, credit card payments see a robust growth, at 25%. In 2018-19, consumers spent 30% more using their credit cards than they did the previous year. With [...]
Foreign exchange is not a new-age phenomenon. Currency trading goes as far back as the first century C.E. The role of shulhani or exchange bankers has been outlined in the Babylonian Talmud, the Jewish sacred text. Pilgrims from far-off countries would bring large amounts of foreign [...]