Safeguard Loan Assets & Stay Compliant With Robust Default Servicing

Ensuring the currentness of all accounts is the ultimate goal of a mortgage service provider. It not only helps avoid the “Delinquency Trap” and costly legal procedures, but also lengthy procedures. However, with a mammoth-sized shift in mortgage processes, how can you ensure gains? This paper discusses the 6 pillars (segregated by complexity) in Assets Management. It also describes the various ways Allsec's team ensures they stay strong, enabling you to stay current and strong.

2020-10-16T16:23:30+05:30June 15th, 2020|White Paper|

White Paper On Identifying Agent Skill Gaps And Trainings

One of the key challenges of any contact center is understanding individual agent skill-gaps and guiding the agent through training based on their skill set and level. In the contact center industry, speech analytics is one of the fastest growing applications to provide a complete picture [...]

2018-08-29T17:18:07+05:30February 1st, 2018|White Paper|

White Paper On Predicting Customer Churn

Preventing customer churn (i.e. losing existing customers) is becoming a high priority in all organizations as most companies lose 50% of their customers in 3-5 years. It costs 7-10 times as much to acquire a new customer as it does to retain an existing customer. It [...]

2018-08-29T17:14:27+05:30January 14th, 2018|White Paper|

White Paper On Improving Customer Experience

In today’s hyper-connected world, creating a unique customer experience is one of the best ways to achieve sustainable growth. A customer experience strategy is crucial to retaining customers and build strong and lasting relationships with them. Every customer retained is worth more than the money spent [...]

2018-08-29T17:11:25+05:30January 10th, 2018|White Paper|