Ensuring the currentness of all accounts is the ultimate goal of a mortgage service provider. It not only helps avoid the “Delinquency Trap” and costly legal procedures, but also lengthy procedures. However, with a mammoth-sized shift in mortgage processes, how can you ensure gains? This paper discusses the 6 pillars (segregated by complexity) in Assets Management. It also describes the various ways Allsec's team ensures they stay strong, enabling you to stay current and strong.
Indian BFSI industry is poised to attain a growth rate which no one probably would have even dreamt of. Indian financial market is one of the oldest in the planet. It dates back to 200 years from now. Since then this industry has been continuously battling [...]
Events and Information Services industry faces a myriad of challenges but being dynamic than any other industry makes it the land of opportunities as well. Adapting to technological innovations, changing customer behavior, risk management and legal environment are few of the major challenges that this industry [...]
Indian Automotive industry is coming out of a tough fiscal year. Trends at the beginning of this fiscal seem to be promising for the automotive industry, but the challenges that the industry has been facing are still lingering around. Industry players need to be focused on [...]
One of the key challenges of any contact center is understanding individual agent skill-gaps and guiding the agent through training based on their skill set and level. In the contact center industry, speech analytics is one of the fastest growing applications to provide a complete picture [...]
Preventing customer churn (i.e. losing existing customers) is becoming a high priority in all organizations as most companies lose 50% of their customers in 3-5 years. It costs 7-10 times as much to acquire a new customer as it does to retain an existing customer. It [...]
In today’s hyper-connected world, creating a unique customer experience is one of the best ways to achieve sustainable growth. A customer experience strategy is crucial to retaining customers and build strong and lasting relationships with them. Every customer retained is worth more than the money spent [...]
One of the areas benefited through speech analytics is revenue generation – looking for opportunities where the caller is a potential upsell or cross-sell candidate. The idea is to pitch the right product at the right time to the right customer and checking whether the agent [...]