WFH, health, social – there have been irrevocable changes to the economic lay of the land. This lifestyle change has an impact on collection companies in unique ways. Collection strategies like cold calling and snail mail that were once effective are quickly losing steam. While businesses are acutely aware of defaults that are on the rise, they do not want to irk loyal customers who have missed a payment or two. This dilemma has forced the debt collections industry to re-evaluate its approach toward collections.
In this Ebook, we’ve broken down collection strategies that will enable businesses to increase debt collections while maintaining customer satisfaction. The Ebook also includes results from a case study where we’ve implemented our strategy.