Companies tend to focus too much on collections and not enough on their customers’ situations.
And when they do, it inevitably leads to friction between companies and their clients. But you don’t have to choose between empathy and results. Adopting empathy-driven collection strategies through segmentation analytics allowed Allsec Technologies to minimize friction and reduce the number of accounts on a ‘Do Not Call’ list, customer delinquencies, and roll rates.
Find out how a leading credit servicing services company partnered with Allsec to implement an ROI-boosting, empathy-first strategy.