Human Expertise Gives Booster Shot to CSAT

Managing retail orders and customer experience simultaneously was becoming extra-strenuous for a leading online pharmacy. The resultant delays in query resolution were also damaging NPS & CSAT scores. This case study highlights how their KPIs got a shot in the arm with Allsec’s retail solution.

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Human Expertise Gives Booster Shot to CSAT

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Human Expertise Gives Booster Shot to CSAT

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