With rapid advancements in the telecommunications industry, telecom companies are looking to partner with service providers who can enhance the customer support experience, save cost and reduce risk.
Allsec has provided Lead Generation Solutions to a world-class telecommunication equipment provider, to generate leads for potential prospects by placing B2B calls, to conduct a quick survey on the current telephone system in place at business facilities and to understand their interest in our client’s range of products.
Allsec handled about 50 million customer interactions annually with a consistent 85% service level for two competing telecom providers in India. Handling 9 major circles for the clients including metropolitan cities in India with a customer base of about 50 million, Allsec was ranked No. 1 by one of the clients in its “Voice of Customer” survey ranking by the Customer Satisfaction Management & Measurement Program.
Allsec provides Quality Management Solutions to a leading telecom services provider, and performs call quality monitoring for phone support, customer support and tech support. With real-time analytics using home-grown Quality Tools, the client has seen a substantial increase in performance scores of their representatives. Our multi-level feedback has also ensured an 8% increase in communication skills as well as a 10% decrease in interruptions.