Suppose an app on your smartphone unlocks the security system of your apartment upon your arrival. And the security device then connects with the AC to set the temperature as per your preset preferences. But, when the device fails to trigger the AC, how do you [...]
Research shows that 82% of customers drop a brand because of bad customer experience. Also, while happy customers, on average, tell nine people about your product/service, an unhappy customer tells 16 people! So, in the midst of fierce free market competition, how do you retain customers [...]
Self-service or on-demand support? What would you choose for your product /service support? According to this HBR article, 81% of customers across industries attempt to solve problems themselves before reaching out to a customer service representative. But, you guessed right. Of course, it is not a [...]