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Tech support in the fluid world of IoT

Suppose an app on your smartphone unlocks the security system of your apartment upon your arrival. And the security device then connects with the AC to set the temperature as per your preset preferences. But, when the device fails to trigger the AC, how do you [...]

admin2019-10-29T15:20:20+05:30April 26th, 2019|Business Process Outsourcing, Customer Support|
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Developing the tools to successfully navigate support queries

Research shows that 82% of customers drop a brand because of bad customer experience. Also, while happy customers, on average, tell nine people about your product/service, an unhappy customer tells 16 people! So, in the midst of fierce free market competition, how do you retain customers [...]

admin2019-10-29T15:17:09+05:30April 5th, 2019|Business Process Outsourcing, Customer Lifecycle Management|
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Self-service Vs. on-demand support

Self-service or on-demand support?  What would you choose for your product /service support? According to this HBR article, 81% of customers across industries attempt to solve problems themselves before reaching out to a customer service representative. But, you guessed right. Of course, it is not a [...]

admin2019-03-29T19:21:18+05:30March 29th, 2019|Business Process Outsourcing, Customer Lifecycle Management|
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