Let’s Chat – NASSCOM Research Report

The Indian Chatbot market has taken a huge turn from where it was just a few years ago. According to the report, many off-the-shelf chatbots lack contextual awareness, but the overall performance is expected to evolve to provide end-to-end workflow orchestration and resolution. With solutions addressing [...]

Analytics is the Future of CRM

Customer relationships are constantly evolving. Today’s buyers are tech-savvy, independent, and demand instant gratification. The ever-changing client-business dynamics has ushered in an era of integrated and intelligent customer relationship management. CRM is evolving to capitalize on big data sets by relying on insights, statistics, signals about [...]