Chatbots in the new workplace

There are many debates surrounding chatbots. Are chatbots killing customer service? Can they really solve complex contextual problems? Can you train a bot towards the kind of emotional intelligence that is required to provide mental health counseling? Our questions persist. Yet, from reciting poetry to supporting [...]

2019-03-08T16:31:09+05:30March 8th, 2019|HR Outsourcing Solutions|

Does Your Business Understand Customer Experience?

Does Your Business Understand Customer Experience? Customer experience is a subject of many a debate. With attempts to be singularly defined by numerous experts, this concept has journeyed past customer trends and has been called many things – customer satisfaction, customer relationship management, customer delight, and [...]

Analytics is the Future of CRM

Customer relationships are constantly evolving. Today’s buyers are tech-savvy, independent, and demand instant gratification. The ever-changing client-business dynamics has ushered in an era of integrated and intelligent customer relationship management. CRM is evolving to capitalize on big data sets by relying on insights, statistics, signals about [...]

Load More Posts