Chatbots in the new workplace

There are many debates surrounding chatbots. Are chatbots killing customer service? Can they really solve complex contextual problems? Can you train a bot towards the kind of emotional intelligence that is required to provide mental health counseling? Our questions persist. Yet, from reciting poetry to supporting [...]

2019-03-08T16:31:09+05:30March 8th, 2019|HR Outsourcing Solutions|

Let’s Chat – NASSCOM Research Report

The Indian Chatbot market has taken a huge turn from where it was just a few years ago. According to the report, many off-the-shelf chatbots lack contextual awareness, but the overall performance is expected to evolve to provide end-to-end workflow orchestration and resolution. With solutions addressing [...]