Chatbots in the new workplace

There are many debates surrounding chatbots. Are chatbots killing customer service? Can they really solve complex contextual problems? Can you train a bot towards the kind of emotional intelligence that is required to provide mental health counseling? Our questions persist. Yet, from reciting poetry to supporting [...]

2019-03-08T16:31:09+05:30March 8th, 2019|HR Outsourcing Solutions|

Intelligent segmentation for KYC

Intelligent segmentation for KYC The proliferation of decentralized fintech solutions such as digital wallets and crypto-projects have created a myriad of channels across which people transact on a day-to-day basis, making it hard to monitor customer behaviour, and construct anticipated activity profiles for AML compliance. In [...]

2019-02-08T17:51:16+05:30February 8th, 2019|AML Solutions|

Let’s Chat – NASSCOM Research Report

The Indian Chatbot market has taken a huge turn from where it was just a few years ago. According to the report, many off-the-shelf chatbots lack contextual awareness, but the overall performance is expected to evolve to provide end-to-end workflow orchestration and resolution. With solutions addressing [...]

AI/ML in AML

Conservative estimates put the percentage of illicit transactions, that are stopped, at 1%. Though regulatory authorities have levied heavy fines on global banking conglomerates, there is still a lot that slips through the cracks - estimated at 5% of global GDP. On the other hand, AML [...]

2018-10-10T22:52:33+05:30October 10th, 2018|AML Solutions|

Analytics is the Future of CRM

Customer relationships are constantly evolving. Today’s buyers are tech-savvy, independent, and demand instant gratification. The ever-changing client-business dynamics has ushered in an era of integrated and intelligent customer relationship management. CRM is evolving to capitalize on big data sets by relying on insights, statistics, signals about [...]