Tailoring customer experience to influence conversion has been a quest for every organization. Businesses or sellers of products may have come a long way from the days of the barter system, but one thing remains constant: the one that gives their customers the best experience always [...]
Traditional banks can leverage fintech collaborations to end the onslaught of challenger banks. Here's a look at how that combination can elevate customer experience - the number one factor for brand loyalty.
Loyalty is a brownie point. Great CX is indisputable. Outsource customer experiences to get them right, every time.
Foreign exchange is not a new-age phenomenon. Currency trading goes as far back as the first century C.E. The role of shulhani or exchange bankers has been outlined in the Babylonian Talmud, the Jewish sacred text. Pilgrims from far-off countries would bring large amounts of foreign [...]
We live in a time when the global consumer population is divided in its digital expertise. One segment hails from the pre-digital era, when all after-sales problems were tackled face-to-face. The other, born into the current generation of technological advancement, is perfectly comfortable conversing with an [...]
Imagine yourself at a restaurant. You’ve heard rave reviews about the food and the chef, so you can’t wait to try it out. But during dinner, you find that the staff is slow to come around, orders are late, service is sloppy, and the meal, though [...]
Suppose an app on your smartphone unlocks the security system of your apartment upon your arrival. And the security device then connects with the AC to set the temperature as per your preset preferences. But, when the device fails to trigger the AC, how do you [...]
You may have got it all: IVR, chatbots, SLAs, and automated workflows to manage your support tickets. But there is more to an omnichannel support strategy than merely opening up myriad channels to customers Build around the customer’s journey Find out customer pain points and the [...]