Resources

Blogs

Does Your Business Understand Customer Experience?

Customer experience is a subject of many a debate. With attempts to be singularly defined by numerous experts, this concept has journeyed past customer trends and has been called many things – customer satisfaction, customer relationship management, customer delight, and the like. In a nutshell, customer experience is quite simply the customer’s response to his/her interaction with a product. Forbes says that...

Read More

 

Speech Analytics: The Key Deciding Factor for Delivering Excellent Customer Service

In today’s highly competitive marketplace, delivering exceptional customer service has become a key strategy for ensuring business growth and stability — and one way to do this is by using Speech Analytics. Speech Analytics allows enterprises to anticipate customer needs and better understand customer requirements. Speech Analytics technology enables businesses to...

Read More

 

Fast is fine, but accuracy is everything

Payroll Management has become a significant area of expertise over the years, with a rise in complex and dynamic compensation structures. The payroll function deals with all records relating to compensation and can track vital information such as employee salaries, bonuses, benefits, costs, leave and tax computations. The crux of payroll processing lies with the...

Read More

 

AML Compliance: Where are we now and what does the future look like?

AML compliance efforts by banks and other financial institutions have rapidly expanded to adapt regulatory standards as quickly as possible. Large hiring drives, expansive training modules and hawk’s eye on changing policy are all instrumental in avoiding regulatory penalties.

Read More

 

Can you really automate your customer service experience?

Contact centers are the backbone of customer-centric organizations around the world. Well established practices and years of experience have culminated in effective avenues of customer acquisition and creating loyal customer bases. With improvements in AI and machine learning, it’s time to incorporate automation into contact center processes and take service to the next level.

Read More

 

Contextual Intelligence is changing the face of customer service experience

What would you say if we told you that the technology your customers interact with is over 4 decades old? You’d be surprised to say the least, right? Well that’s what your customers get when you greet them with an Interactive Voice Response (IVR) system.

Read More

 

The Importance of Process Automation in Your Anti-Money Laundering Efforts

RPA is no longer a novel concept and it definitely isn’t a technology trend. It is the way forward to tackle AML programmes, keeping in mind the growing need for accuracy and maintenance of costs.

Read More

 

How close are you to meeting the CDD rule implementation deadline?

With a fast approaching deadline to implement CDD, it's time to take stock of where you stand and follow this simple roadmap to achieve your compliance objectives.

Read More

 

What does decreasing attrition mean for HR Outsourcing?

Should you move to a single platform solution that handles payroll, onboarding, attendance management and much more?

Read More

 

Inject true value into your HR functions with automation

Automation has a wide range of applications across all HR functions, freeing up valuable resources to focus on recruiting the right talent and fulfilling business objectives.

Read More

 

How to Find the Best Partner for Outsourced HR Solutions

What's the most important thing when outsourcing HR? Here are some incredibly important factors to consider.

Read More

 

Empowering employees with e-paystubs

Whether it's for a loan or insurance, paystubs are an important part of the employee lifecycle. Keep them in order for a stress-free life.

Read More

 

The battle of 'Clicks vs. Bricks'. What does it mean for customer servicing?

The real world and online retail are on a collision course. But irrespective of which comes out on top, customer service expectations are only going to increase.

Read More

 

Top Five Benefits of Outsourcing your Customer Service

Outsourcing relieves enormous pressure on employees to perform and allows you to focus on your business objectives. What are you waiting for?

Read More

 

SaaS vs Managed Payroll: The trade-offs and the benefits

Outsourcing is the quickest and most effective way of managing recurring HR tasks. However, you must always ensure that your solutions and business objectives are closely aligned.

Read More

 

KYC Refresh: How well do you know your customer?

In Part I of the KYC Refresh, take a look at how the review process begins - what matters, what doesn't, where do you check and when do you consider histories.

Read More

 

Be Everywhere your Customers Are

An omni-channel approach doesn’t only help convert good leads but can also create an impact that extends beyond a single purchase.

Read More

 

Decoding HR Outsourcing for the Finance Leader

HR functions range from recruitment to payroll to training. Outsourcing certain tasks can compensate for the pronounced workload, thereby boosting efficiency.

Read More

 

KYC Refresh: Customer Profile and Verification

A customer profile provides insight into their current status and is an important first stage to determining suspicious activity.

Read More

 

Does your state-of-the-art chatbot actually help your employees?

HR chatbots need to work seamlessly with the platform to help employees get exactly what they need, when they need it.

Read More

 

Continuous Customer Care Training for Improved Service

Customer interactions may not only be in store or over a service call, but service quality must always be maintained across the organization. Constant customer care training is the path to impeccable, consistent quality.

Read More

 

KYC Refresh: Study of Customer’s Banking Information

KYC Refresh is a time consuming process. It requires qualified or certified professionals and access to databases, sanctions lists and much more.

Read More

 

The Top BPO Trends of 2017

Customer care has to evolve with the customer to be truly effective. Living in the digital age, customers are increasingly well informed and seeking new levels of service from support agents. The exponential increase can only be handled by embracing technology and developing innovative solutions.

Read More

 

Automated Reimbursement Systems Can Simplify HR

Employee satisfaction runs high in organizations that encourage holistic development. This can include perks. But managing them are easier said than done.

Read More

 

A Checklist for AML Compliance

A simple checklist to ensure your AML compliance is on track.

Read More

 

Is it the end of days or the future when your printer orders its own ink?

The IoT and other technological advancements can transform the lives of every person from the smallest scale to the grandest.

Read More

 

Payroll Outsourcing Made Simple

Outsourcing payroll is easy as pie. Besides, you didn't get into business to handle paperwork everyday.

Read More

 

The 360 Degree Risk-Based AML Model

AML compliance is more than the sum of SARs. The customer profile and context of questionable transaction can make or break your investigation.

Read More

 

How to get a jump on customer self-help support

Creating self-help customer care goes beyond simplifying customer support. It is an important step towards an automated future in customer care.

Read More

 

Make the best of Workforce Management and Payroll

Outsourcing both workforce management and payroll functions can free up valuable resources and decrease the cost of doing business. You can keep your employs engaged and increase profits - it's a win-win.

Read More

 

Robotic Process Automation in Accounts Payable Functions

RPA is reliant on standardized, mature AP processes, and it boosts compliance and e-invoicing capabilities. It also supports decreasing margins with low overheads, while improving speed and accuracy.

Read More

 

The top money laundering cases in recent times

There's a lot we can learn from the experience of others. When it comes to anti-money laundering, it's imperative that we do.

Read More

 

RegTech: Beyond Compliance

With an increasing number of RegTech adopters, more institutions are reaping the organization-wide benefits of compliance technology. Here's a look at how the landscape is changing.

Read More

 

Benefits Management During Open Enrollment

It's all about seamless communication and ample HR engagement. Technological advancements pave the way forward when it comes to benefits management and open enrollment season.

Read More

 

Cybercrime, Digital Security and AML

Anti-money laundering isn't about checking IDs before you let potential customers walk into your financial institution. Fraud occurs in cyberspace. You ought to be there too.

Read More

 

The Executive Order That Will Define Your Employees' Healthcare

Insurance coverages and plans are facing their second major upheaval in less than a decade. Trump's Executive Order could change the face of America, and your company!

Read More

 

How financial secrecy has left the US wide open to kleptocrats

Delaware, Wyoming and Nevada have something in common, and you won't believe when we say they're the new Caymans.

Read More

 

Outsourcing Front Office and Back Office Functions

While selecting the right functions to outsource is important, it is just as important to choose the right outsourcing partner. Organizations have to look beyond short-term solutions and work with providers who innovate and transform businesses.

Read More

 

Trends in Corporate Learning and Development

Teaching trends need to adapt to learning trends. Expecting employees to take a few hours out of their busy work schedule to learn something that will only be relevant a few months down the line is now an unreasonable ask.

Read More

 

The EU's Fourth Directive has Opened Pandora's Box

Rising costs of compliance have banks and financial institutions trying to figure out the best combination of technology and people to optimize costs and improve service.

Read More

 

The Need For Customer Support in the Age of Information

It should come as no surprise that the companies with the best customer support service have the most satisfied and loyal customer base. So what are you doing to make the best of use of resources?

Read More

 

From Dumb Database to Intelligent Decision Support System

The future holds a lot of promise for intelligent HR systems augmented by interactive software. Now it's just a matter of time before all organizations are equipped with transformative, intelligent technology.

Read More

 

AML Compliance: The Big Picture

What makes a comprehensive, robust AML program? Is it simply following a risk-approach, or creating efficient documentation protocols? It's a little bit of everything. It takes the right combination of technology, processes and people to maximize results.

Read More

 

HR Technology Can Streamline Your Practices

HR functions need to be more about actual humans than about rote processes. Automation and machine learning can refine them to provide the most seamless and efficient solutions for every organization.

Read More

 

Digital security in a crypto-world

While cryptocurrencies can be exciting, it is important for you to do your homework before purchasing. The returns can be high, but if careless, the results can be catastrophic.

Read More

 

Virtual Assistants: Beyond Call Handling

As communications tools have flourished, the world has grown smaller.

Read More

 

The language at the center of technology

Coding might be the key to unlocking the infinite possibilities of the Web, but English could still stand in the way of the next Mark Zuckerburg.

Read More

 

AML Compliance can also be a Sales Tool

When working with wealthy individuals, the compliance questions get tougher and the answers murkier. However, when it comes to the bottom line, those wealthy individuals are irreplaceable. You need to find your niche and push hard to compete in an increasingly regulated market.

Read More

 

The global effect of data security compliance

The EU passed a law in 2016, called the General Data Protection Regulation, to safeguard individual's data. The effects of this regulation will soon be felt across the seas - primarily in India.

Read More

 

L&D is the next step in HR Tech

Employees are an organization's future. Investing in their training and development is the best way to secure your company's future.

Read More

 

KYC for Digital Wallets

There's a tug-of-war between e-wallet providers and the RBI. Who will come out on top? What do the KYC implications mean for the common man?

Read More

 

Automated KYC in a blockchain environment as a concept

Blockchain technology is moving beyond cryptocurrency into the education and financial world. Its applications are boundless in secure, data based processes.

Read More