The ending of a year and the beginning of a new one isn’t just symbolic for individuals. It can be a time to start afresh even for businesses. If you have been considering making changes to your systems, reviewing your payroll process is a good place [...]
The first and last months of every year is packed with festivity and joy. For people, the holiday season is all about down time, binge-watching, binge-eating and impulsive shopping, which translates to increased business opportunities. The holidays can be a crucial period for businesses - holiday [...]
Handling collections for a business can be tricky. Slow payments and delinquency are challenging, especially in today’s dynamic environment where timing is everything. Having a specialized in-house collections operation is one way to go, but it can be time-consuming, laborious, and expensive. The alternative is to [...]
The payment experience for customers is in desperate need of an overhaul. Despite technological advancements and availability of third-party customer service outsourcing opportunities, billing and collection systems are still rudimentary at best. Especially when it comes to the healthcare industry, where patients are taking on more [...]
When you walk into a bank’s physical branch, how many millennials can you seen swarming the counters? Probably none. Gen Y is also becoming an endangered species in traditional financial outlets. These tech-savvy customers tend to gravitate towards mobile and phone applications for most of their [...]
Historically, payroll has been considered a low-risk organizational function due to its simple objective – compensating workers promptly. With time, evolving labour laws have increased complexity, and payroll compliance has become a key area of concern for many organizations. Globally, payroll taxes are one of [...]
Traditional banks can leverage fintech collaborations to end the onslaught of challenger banks. Here's a look at how that combination can elevate customer experience - the number one factor for brand loyalty.
Loyalty is a brownie point. Great CX is indisputable. Outsource customer experiences to get them right, every time.
Picture this: it is the end of the month and your employees are expecting payment. It is also the time when payroll compliance audits are due. For years now, you have depended on a trusted employee to take care of your company’s payroll processing manually, while [...]
Debt collection is one of the oldest-standing practices in the world, considered older than the history of money itself. It existed during the barter system, going as far back as 3000 BC. In those days, if debtors could not pay back their borrowings, they would have [...]