Voice Intelligence

Discover Hidden Meaning

Your contact center is full of conversations. We will help you analyze and discover actionable intelligence to better serve your customers.

Engage Proactively With Your Customers and Mitigate Churn Risk

Allsec’s AVI software enables contact centers to drive critical business goals by analyzing existing speech data to build statistically strong models and enrich it with ongoing data to predict outcomes and prescribe likely successful customer engagement process.

Voice Intelligence

Allsec Voice Intelligence (AVI) Capture and Analyze Customer Interactions with Speech Analytics

Allsec’s AVI software enables contact centers to drive critical business goals by analyzing existing speech data to build statistically strong models and enrich it with ongoing data to predict outcomes and prescribe likely successful customer engagement process.

Voice Intelligence

AVI Offers:

  • Speech Recognition Software with industry leading accuracy levels
  • Key word spotting to drive your specific Business Rules and KPI’s within your organization
  • Dynamic Language switching and Recognition (DLSR) – First in the industry to provide this level of speech analytics
  • Customer Sentiment Analysis
  • Over 70 languages covered
 

Listen Up.

Industry surveys reveal that 80% of customers still prefer to talk to a customer service agent over the phone – despite the availability of various alternative channels such as email, chat, social media and online knowledge repositories.

 
 
Ensuring the quality of your contact center services is a crucial driver of business success especially when you consider the following:
Allsec’s performance leading processes allow us to deliver best-in-industry BPO services across all channels including voice, email, chat and social media.
 
 

Can you afford to implement an advanced Speech Analytics solution?

Actually, the question should be:
can you afford not to?

Speech Analytics technology allows you to unlock valuable insights hidden behind the conversations your customers are having with your service agents. It goes beyond the content of the conversation (what they say) to parse their intentions and motivations (what they mean and what they want) by analyzing the tone of their voice, the way they pause and interrupt, the volume of their speech, the emotions they express and more.

Speech Analytics can give you the actionable insights you need to continuously improve and deliver excellent customer service – which can be the key deciding factor for inspiring customer loyalty, increasing market share and differentiating yourself from your competitors.

 
 

Talk about the benefits

Voice Intelligence allows you to…

Which in turn allows you to…