About

Learn more about what drives us forward.

Why work with Allsec?

Allsec is a global company with vast expertise in providing business process solutions across various industry verticals.

Our solutions are testimony to the fact that we are a highly customer-centric, flexible and transparent service provider. Allsec believes in enhancing our client’s business experience by taking process responsibility, improving cost efficiencies, and adding value through continuous process improvements and quality assurances.

 

Public Listed Company with 30% stake by The Carlyle Group

Spread across 7 cities in US, Philippines and India

Relationships across US, UK and India

Seats across the globe

Our Focus – People & Culture

Allsec's brand is built around a core of expertise, meritocracy and continuous improvement. The spirit of enhancement among our people and an organizational commitment to continuous personal and professional development keeps us at the forefront in this fast-changing and demanding industry.

Allsec's well-structured recruitment process attracts a large number of talented people from the resource pool available in India, US and the Philippines. Being recognized as an Employer of Choice in this industry, it reinforces our resolve to attract, retain and nurture talent of our Human Capital through our Employee-centric work culture. We manage motivation and retention through a highly structured career path, cross-functional opportunities and performance-oriented incentives.

Excellence & commitment in everything we do

Flexible & transparent operations

Dynamic leadership & Continual process improvements

Quality focused in every engagement

Multi-cultural global workforce

Automation enhanced solutions

 

Our Industry Capabilities

Retail & Consumer Packaged Goods (CPG)

Allsec offers solutions that manage the complete life cycle for the Retail and CPG industry – from customer service, store card support, loyalty management, customer satisfaction surveys, lead generation, account maintenance, billing, tech support, complaint management, email & live chat support, customer retention, quality monitoring and back office support.

Banking & Finance

Allsec’s association with some of the world's largest banking and financial institutions goes back well over a decade. Our tremendous experience in this industry is especially highlighted by the fact that we are amongst the few global contact centers involved in comprehensive life cycle management of every client we service.

Energy & Utilities

Allsec is a front-runner in customer acquisition and support, assisting energy & utilities companies in creating new marketing strategies and maximizing market penetration in a highly competitive environment.

Insurance

Allsec’s proven expertise in the insurance sector ensures that its clients optimize processes and achieve enhanced customer satisfaction. Using our in-depth domain expertise and performance-driven processes, we deliver best-in-industry BPO services to the insurance industry.

Telecommunications

Allsec offers solutions that comprehensively manage the complete life cycle for telecom providers – from customer acquisition, account maintenance, billing, value added services, tech support, complaint management and customer retention.

Manufacturing

Our BPO services will help you to fully leverage the benefits of outsourcing for your manufacturing business. Talk to our experts and find out how Allsec can make a difference for you and increase your customers experience with our services.

Ecommerce

Allsec’s exemplary agents can assist Ecommerce companies in providing a seamless shopping experience for your customers. We can help manage your increased call volumes, reduce cart abandonment, improve sales conversions, reduce escalations and manage your seasonal peaks. Our suite of services includes - customer service support, orders/returns/ refund management, customer satisfaction surveys, sales & lead generation, technical help desk, complaint resolution, social media management, loyalty programs, up-selling, billing & product inquiries, email and live chat support.

Travel & Hospitality

Allsec can provide robust end-to-end outsourcing solutions to the Travel, Leisure and Hospitality industry. We can support your customer’s round-the-clock with our 24x7x365 multi-channel contact centers across the globe. Our BPO solutions for the Travel and Hospitality industry include: customer care (multi-lingual support), reservation/ booking/ cancellation support, premium help desk support, customer satisfaction surveys, payment/ billing enquiries, website navigation, data entry, invoice/order processing, sales, email & live chat support, social media management and more.

 

Talk to us.

If you would like to know how we can help you transform the way you do business, please enter your email address below so we can get in touch with you. We're looking forward to hearing from you.