Customer Care is an essential part of the Allsec service delivery suite. Today we have a spectrum of customer care services that include: Outbound Reference Requests, Mail Management, Information Dissemination, Order Taking, Account Maintenance, Query handling, including Website Query Management and Technical Support. The customer Life cycle management is handled through our customer relation management desks divided in to various segments. The segments are again divided in to multilingual desks to cater customers from specific regions of the country.
The broadly categorized desks are
Customer Helpdesk
A customized service which covers the breadth and depth of queries, complaints and requests, of both prepaid and postpaid customers.
Dealer Helpdesk
A dedicated desk to handle retailer's queries, concerns and requests.
Premium Customer Helpdesk
Highly specialized desk with premium customer care executives to handle high value customers who generate high ARPU for the service provider.
Back to Top
Data Connectivity Helpdesk
Provides specialized & expert technical support services on data connectivity both on mobile as well as mobile to PC ranging from the oldest model to the latest model across all mobile brands.
UP Selling
Expertise in increasing revenue by exploring, identifying marketable Value Added Services and executing the opportunities by promoting them to customers.
QRC Desk
A team of seasoned professionals follow up on the customer's concern and keep them updated with the status and resolution.
- Account Information dissemination
- Order Taking
- Account Maintenance
- Queries, including Website Query Management
- Technical Support
- Billing
- Returns Handling
- Complaint Management
- Cancellation
Back to Top