Call Centers are the most reliable source of Customer behavior. The problem is most companies are unable to monitor all the calls and their reps in a program on a regular basis. They frequently lack systematic call evaluation and coaching mechanisms, effective sampling covering the over-all population, an independent Quality measurement team, parameterized and structured call audit forms, and focused reporting structures.

It is well-known that an analytical study of Call behavior can throw light on the success or failure of a campaign and the actual measure of training effectiveness of Call Center programs can only be observed by listening to calls. A parameterized analysis of call content provides quantitative representation of the performance metrics

Allsec’s CQM is your perfect tool for monitoring Customer Experience and Conversation Outcomes. With Allsec, you get an economically viable Quality Assurance Solution at the enterprise level that is consistently applied, scalable and based on World’s best practice.

• Transaction Monitoring Solutions across:

  • Voice Interactions

  • Email Interactions

  • Chat Transcripts

  • Video Records

  • Combo Audits

• Alert and Business Dynamic Indicators;

• Audit- The- Auditor’s Process;

• Effective Feedback and Coaching Models : ONLINE and OFFLINE;

• “Cradle-to-grave”: Design and Reporting Solutions;

People management today has outgrown the legacy systems comprising paper intensive offices, delayed issue resolutions and payroll process cycles. Embracing web-based and application-oriented solutions, HR Management is now an altogether different ball game. Allsec web-based delivery model is complete in its end-to-end delivery through Benefits Administration, Tax Computation modules, Claims Adjudication systems, Accounts Payable mechanisms, and customized drill-down reporting.

Allsec’s Payroll and Claims Management system design is based on a wide knowledge of industry leading in hardware and software. Process-oriented staff with domain expertise supports this enterprise requirement. Service capabilities include efficient data capture, high accuracy levels and on-schedule delivery. The program highlights include total rewards communication, expense-reporting system, full and final settlement automation, document tracker and online employee self-service. Reporting is customized to the clients’ requirements to include AP, AR, GL, Presidents Summary Report, Check documentation, and Reconciliation. Payroll taxes are also a key benefit. Allsec takes care of you and your multinational employees. Compliance is critical, and Allsec makes it easy to adhere to domestic, near-shore, and international tax regulations. We do the work and get it done right the first time. Every time.

The Cornerstones of Allsec Payroll Deliverables are :

• Robust, flexible, scalable Oracle Based Software Product, a web based employee self-service portal, ISO 27001 certified processes, SAS 70 Type II certification for data security and integrity and positioning of resident representatives at Client Place in order to provide a human face to our Operations.

We currently process around one million employee records per year across multiple Clients. Furthermore, Allsec is probably one of the very few Payroll Service Providers catering to Marine Payroll for one of the largest shipping companies in the world.

Benefits administration: With the myriad of benefits you are required to track from employee to employee, Allsec gives you the power to administer this across your companies’ spectrum of domestic or international locations.

From low-skill processes like direct data entry to web research and analytics, we specialize in leveraging “cost-competitive” alternatives that provide back office processing, data conversion and data management services to support both your performance and financial needs. Your nonrevenue producing processes add to your overhead and costs. Allsec turns these into revenue producing opportunities by delivering measured results through better efficiencies and turnaround.

• Data Entry Process;

• Payment Reconciliation;

• Payment Research;

• Fraud and Disputes;

• Research and Analytics;

• Recognition and Correction;

• Web research and Collation;

• Data Conversion;

• Application Digitization;

• Call Transcriptions and Paraphrasing;

Allsec’s Web Development services provide our clients with a single-source solution to help your company do business on the Web. We offer our clients an end-to-end solution that includes consulting, Web design, hosting, eCommerce services, and Web development. Whether you are a company that needs a complete solution or an agency that just requires back-end development for your creative design, we can provide you a customized solution to meet your unique business needs.