Allsec's service offerings to US & UK customers comprise Voice & Non Voice and Back Office support; all of which are handled with equal ease and exceptional quality.
The success of our customer campaigns, lie in the specialized training given to agents in soft skills. These focus on understanding customer needs, acknowledging & empathizing with customers, using the ‘put yourself in the customer 's shoes’ philosophy and
understanding Behavioral Analytics, which focuses on determining & serving customers based on their unique personality styles.
Almost all our campaigns performed exceedingly well in independent CSAT surveys conducted by clients. A very high benchmark for quality has been set and achieved consistently over the past several years.
Exponential growth
Exponential growth has been a hallmark of the campaign; which started off with 27 representatives and grew to a mind blowing 378 representatives from 3 delivery centers; all within a 25-month span.
SPOCs
These are set and adhered to, for each functionality and proactive method of communication and problem solving. A team of highly trained support staff comprising the QA team, process training & development team and workforce team, function as one cohesive unit, with a singular goal - deliver the goods.
Cross Sell
This initiative excelled and exceeded client expectations, when offering an optional payment protection plan to existing customers. It also met conversion goals consistently.
We have proven our mettle by handling unexpectedly high call volumes, which gives us an edge over other vendors.